About the Role

Are you passionate about shaping high-performing Cabin Crew teams and driving service excellence across every flight?

We are seeking a seasoned professional to lead the design, development and continuous improvement of our Cabin Crew performance matrix.

Critically, your responsibility includes the effective management and development of Cabin Crew Performance staff in relation to on-the-job performance, development and behaviour which ensures that the Cabin Crew Performance teams operate with an embedded culture of safety, efficiency and RX values.

Further, you must ensure all performance management policies, processes and procedures align with our Guest Experience and Flight Operations vision, while remaining fully compliant with GACA and industry standards.

Collaborative by nature, your role demands open and constructive feedback to Cabin Crew Training Management and Guest Experience to promote the continual improvement of the existing training programmes and guest experience touch points, which will assist in ensuring the needs of the Cabin Crew and Guests are met at all times.  

You can also expect to support in the recruitment, development and daily guidance of the performance management team, cultivating a culture of safety, professionalism and our core values.

With active involvement in safety, security and compliance programmes, you will ensure your department operates to the highest regulatory, operational and cultural standards.

Ready to lead a team that keeps our standards soaring? Join us and help shape the performance culture that defines our brand.

About You

Degree qualified, you will demonstrate at least 5 years within an airline flight operations environment, and 3 years in a Cabin Crew management or performance leadership function.

Naturally, you must possess experience in mentoring and development of Cabin Crew.